Terms

Where are you based?

We’re happily based in Sofia, Bulgaria (Europe).

How does shipping work?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.  There is a possibility of a tracking number. We do offer a 100% satisfaction guarantee. Price of delivery is either free or 15 USD maximum.

Because we ship directly from our partners in these countries, your item may take 2-6 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way.

Our politic about delayed delivery is that after 6 weeks of shipment and if the item has not arrived then we will refund the funds of the purchase. Our procedure of solving disputes is only valid if the item is not received and there is a proof of that, then we will refund the funds to the customer.

We offer international shipping options too – no matter where you are, you can buy from us!

We do not ship to a post box or until the item is requested.

Our Virtual products and services – When I will be able to receive my eBooks with Master resell rights or when my translation service will be ready ?

Immediately! Once you provide your Email address during a phone call then we will send you a confirmation email with your product!

If it’s a translation service – then we need a bit more time but you’ll receive your documents/texts/articles  the same day or no later than the next day.

What if I need to return something? And in which cases it is possible/ not possible ?

No worries! Contact us right away and we’ll help you through the process – we’ll send you a prepaid mailer to send the item back and we will refund you or replace the item. The return shipping fee is to be paid by the customer. We also accept credit or debit card payments through a virtual POS bank system and the refunds will be completed in usually 2 – 3 business days to the same card or account.

Already used product or sent service, eBook cannot be returned especially once you confirmed you’ve received it and paid for it.

In case of a payment declared as unauthorized by the cardholder but in the case of proofs required by us upon payment (at one place a handwritten Statement by the cardholder confirming the order, front of the ID card and visible bank card names all matching) will be disputed by us and it will not be considered as a true reason for a refund.

How do we contact you with press inquiries?

Send us an email via this form and we’ll get back to you as soon as we can.

Questions and answers:

Q: Is it possible to cancel an order?
A: – Yes, before the payment and the delivery.

Q: Is it possible to return a wrong stock?

A: – Yes. Client will be refunded or the item changed. Contact us in this case and we will sort it out in three business days.

Misc:

Service constraints for certain customer categories due to age: Serving clients aged 18 or over.

Security measures are taken while handling payments and the provided bank card data is for processing payments.

Restrictions about the export of goods – none.

Limitations applied by the local government – none.